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  TECH2300 Service and Operations Management in IT Assessment 3 Information Subject Code: TECH2300 Subject Name: Service and Operations Management in IT Assessment Title: Business continuity plan design Assessment Type: Individual Word Count: 2000Words(+/-10%) Weighting: 40% Total Marks: 40 Submission: MyKBS Due Date: Week13 Your Task Choose and describe your organisation, including the industry it is in and background of the organisation Conduct a risk management plan Conduct business impact analysis Conduct incident response plan Conduct a recovery plan Assessment Description Adverse events could cause significant disruptions to a business. Your task is to select an organization of your choice and consider adverse events that would lead to significant disruption of the business. Then, you are to conduct a management plan to discuss the impact to the business; incident response and recovery plan which to bring the business back to normal conditions. This assessment aims to achieve...

  TECH2300 Service and Operations Management in IT Assignment Help Assessment 2 Information Subject Code: TECH2300 Subject Name: Service and Operations Management in IT Assessment Title: Service level agreement design Assessment Type: Individual Word Count: 2000Words (+/-10%) Weighting: 30 % Total Marks: 30 Submission: MyKBS Due Date: Week 11 Your Task Establish a service level agreement (SLA) contract based on a case study. Provision of critical reflection of supplier relationship. Assessment Description You are the CIO of the company and during the COVID pandemic the company’s business needs to move to online. The CEO comes to you as CIO of the company to request the draft of the SLA contract. You have discussed with various partners in within your team and different areas of the business, and have identified the following areas as key concerns that needs to be addressed: Business relationship management Demand and capacity management Availability management Access and Security m...